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  1. Jira Service Management Cloud
  2. JSDCLOUD-3903

Allow customer to be the default reporter of Issue Collector

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      Assigning SD Customer as default reporter of Issue Collector will cause feedback creation failed with below message.

      Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.
      Don't worry though! We've logged this problem and will look into it soon!

      This is due to SD customer doesn't have application access even though he can still create issue though email and Customer Portal.

      Suggested Resolution

      Allow SD customer to be the default reporter of Issue Collector without granting Application Access.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JRACLOUD-44338 JIRA Issue collector does not recognise customer user types as valid reporters

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3903 Allow customer to be the default reporter of Issue Collector

          • Closed

          Activity

            People

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              7 Vote for this issue
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              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: