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  1. Jira Service Management Data Center
  2. JSDSERVER-3903

Allow customer to be the default reporter of Issue Collector

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      Assigning SD Customer as default reporter of Issue Collector will cause feedback creation failed with below message.

      Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.
      Don't worry though! We've logged this problem and will look into it soon!

      This is due to SD customer doesn't have application access even though he can still create issue though email and Customer Portal.

      Suggested Resolution

      Allow SD customer to be the default reporter of Issue Collector without granting Application Access.

              Unassigned Unassigned
              rsaputra Adven
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                Created:
                Updated:
                Resolved: