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  1. Jira Service Management Cloud
  2. JSDCLOUD-368

Referencing customer Issue numbers in My requests area

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it

            [JSDCLOUD-368] Referencing customer Issue numbers in My requests area

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3441708 ] New: JAC Suggestion Workflow 3 [ 3694326 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2316904 ] New: JAC Suggestion Workflow [ 3441708 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2049618 ] New: JSD Suggestion Workflow - TEMP [ 2316904 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2044985 ] New: JSD Suggestion Workflow [ 2049618 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1870978 ] New: JSD Suggestion Workflow - TEMP [ 2044985 ]
            jonah (Inactive) made changes -
            Description Original: Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-368].
              {panel}

            Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-368 [ JSDSERVER-368 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Marty made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - My requests [ 38695 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 626422 ] New: JSD Suggestion Workflow [ 1279260 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              6a8d34554120 Katie O'Hern
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              3 Vote for this issue
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              3 Start watching this issue

                Created:
                Updated:
                Resolved: