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Suggestion
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Resolution: Unresolved
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99
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3
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, every customer can have access to any knowledge base linked to a Service Desk project. We can restrict access so that customers can only see Service Desk where they have the Customers role but we cannot do the same for knowledge bases.
Suggested Solution
As a Service Desk administrator, I would like to restrict access to a service desk knowledge base from customers that are not part of this Service Desk.
Workaround
Restricting JSM Knowledge Base articles to a group of customers
- is related to
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- Closed
- relates to
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- Gathering Interest
As a Service Desk administrator, I would like to restrict knowledge bases access to specific customers
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Resolution: Unresolved
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99
-
3
-
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, every customer can have access to any knowledge base linked to a Service Desk project. We can restrict access so that customers can only see Service Desk where they have the Customers role but we cannot do the same for knowledge bases.
Suggested Solution
As a Service Desk administrator, I would like to restrict access to a service desk knowledge base from customers that are not part of this Service Desk.
Workaround
Restricting JSM Knowledge Base articles to a group of customers
- is related to
-
- Closed
- relates to
-
- Gathering Interest
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Joseph
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- Votes:
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42 Vote for this issue
- Watchers:
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36 Start watching this issue
- Created:
- Updated: