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  1. Jira Service Management Data Center
  2. JSDSERVER-3680

As a Service Desk administrator, I would like to restrict knowledge bases access to specific customers

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, every customer can have access to any knowledge base linked to a Service Desk project. We can restrict access so that customers can only see Service Desk where they have the Customers role but we cannot do the same for knowledge bases.

      Suggested Solution

      As a Service Desk administrator, I would like to restrict access to a service desk knowledge base from customers that are not part of this Service Desk.

              Unassigned Unassigned
              eratsimiala ManuR (Inactive)
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                Created:
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