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  1. Jira Service Management Data Center
  2. JSDSERVER-3680

As a Service Desk administrator, I would like to restrict knowledge bases access to specific customers

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Knowledge Base
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, every customer can have access to any knowledge base linked to a Service Desk project. We can restrict access so that customers can only see Service Desk where they have the Customers role but we cannot do the same for knowledge bases.

      Suggested Solution

      As a Service Desk administrator, I would like to restrict access to a service desk knowledge base from customers that are not part of this Service Desk.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-3680

            As a Service Desk administrator, I would like to restrict knowledge bases access to specific customers

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Low Engagement
              • None
              • Knowledge Base
              • None
              • 0
              • 2
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Problem Definition

                Currently, every customer can have access to any knowledge base linked to a Service Desk project. We can restrict access so that customers can only see Service Desk where they have the Customers role but we cannot do the same for knowledge bases.

                Suggested Solution

                As a Service Desk administrator, I would like to restrict access to a service desk knowledge base from customers that are not part of this Service Desk.

                        Unassigned Unassigned
                        eratsimiala ManuR
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                              Unassigned Unassigned
                              eratsimiala ManuR
                              Votes:
                              4 Vote for this issue
                              Watchers:
                              2 Start watching this issue

                                Created:
                                Updated:
                                Resolved: