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  1. Jira Service Management Cloud
  2. JSDCLOUD-3475

JSD not sending email notification to reporter when issue is Closed

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk not sending any email notification when issue is Closed

      As stated in this documentation: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html
      When a customer submits a request, they receive email notifications as the issue reporter when:
      the request is created
      a comment is added to the request
      another participant is added to the request
      the request is resolved with a set resolution field
      the request is reopened with a cleared resolution field

      So by default there will be no notification sent when the request is closed.

      Suggested Solution

      JIRA SD will send email notification to reporter when issue is Closed

            [JSDCLOUD-3475] JSD not sending email notification to reporter when issue is Closed

            Matthew Hunter made changes -
            Labels Original: timeout-suggestion-bulk-close202104 New: timeout-suggestion-bulk-close timeout-suggestion-bulk-close202104
            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close202104
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442030 ] New: JAC Suggestion Workflow 3 [ 3696345 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320460 ] New: JAC Suggestion Workflow [ 3442030 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051487 ] New: JSD Suggestion Workflow - TEMP [ 2320460 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046577 ] New: JSD Suggestion Workflow [ 2051487 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1872413 ] New: JSD Suggestion Workflow - TEMP [ 2046577 ]

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated:
                Resolved: