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  1. Jira Service Management Cloud
  2. JSDCLOUD-3392

Restrict internal comments to only users listed in project roles

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Experienced Behavior

      JIRA users are able to view Service Desk requests when granted "Browse Project" permission. These users are automatically able to view internal comments.

      Expected Behavior:

      JIRA users are able to view Service Desk request when granted "Browse Project" permission but are not able to view internal comments unless they are a part of the Service Desk Team.

      Suggested Resolution:

      Use project roles to determine if internal comments should be shown to users. A user who has "Browse Project" permission but no project roles should be able to view the request but not any internal comments. Users with "Browse Project" permission should be able to view internal comments when added to a project role such as "Service Desk Team" "Administrators" or "Developers"

      Update - 2 April 2024

      Closing as this is a duplicate ticket. Please see https://jira.atlassian.com/browse/JSDCLOUD-829

       

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          120 kB
          Richard Larsen

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: