As a admin, would like control customer access to customer portal and raise issue by email independently

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update: June 4th, 2025.

      This development item is being closed off and being merged with JSDCLOUD-6307, for which work on this feature/requirement will be progressed in the future.

      Please refer to, vote for and become a watcher of JSDCLOUD-6307 moving forward.

      • Atlassian Support

       

      Problem Definition

      In current setting , customer only able to raised issue by email if they in customer list or automatically registered once creating issue by email . By default , all customer in the list will have access to customer portal . As a admin, would like to control customer access to customer portal and raise issue by email independently.

      Suggested Solution

      Give configurable permissions for Customer Portal access and send request by email.

              Assignee:
              Unassigned
              Reporter:
              Atiqah Roslan
              Votes:
              40 Vote for this issue
              Watchers:
              38 Start watching this issue

                Created:
                Updated:
                Resolved: