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  1. Jira Service Management Cloud
  2. JSDCLOUD-2939

As a admin, would like control customer access to customer portal and raise issue by email independently

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update: June 4th, 2025.

      This development item is being closed off and being merged with JSDCLOUD-6307, for which work on this feature/requirement will be progressed in the future.

      Please refer to, vote for and become a watcher of JSDCLOUD-6307 moving forward.

      • Atlassian Support

       

      Problem Definition

      In current setting , customer only able to raised issue by email if they in customer list or automatically registered once creating issue by email . By default , all customer in the list will have access to customer portal . As a admin, would like to control customer access to customer portal and raise issue by email independently.

      Suggested Solution

      Give configurable permissions for Customer Portal access and send request by email.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              40 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: