Uploaded image for project: 'Jira Service Desk Cloud'
  1. Jira Service Desk Cloud
  2. JSDCLOUD-2386

Automation rule to add participants to requests

    XMLWordPrintable

    Details

    • UIS:
      1
    • Support reference count:
      18
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
      2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

      As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned
              Reporter:
              pahennig Paulo Hennig (Inactive)
              Votes:
              45 Vote for this issue
              Watchers:
              34 Start watching this issue

                Dates

                Created:
                Updated: