-
Bug
-
Resolution: Tracked Elsewhere
-
Low
-
21
-
Severity 3 - Minor
-
1
-
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Summary
- Installing Service Desk will create several custom fields (ie. Customer Request Type, Request participants, etc. When the default language is English, these custom fields will be created in English (name and description). When the default language is another language, these fields will be created in the said language. For example, French would be Participants à la requête and Type de requête client.
However, after it is installed, the name and description will not be updated accordingly if the default language is changed. When originally installed in French, the fields will retain their French name and description even though the default language is changed to English
Steps to Reproduce
- Change default language to French
- Install Service Desk
- Check the custom fields page to see the names/description created in French
- Change the default language to English
Expected Results
- The name and description is automatically translated to English
Actual Results
- The name and description remains in French
Workaround
Change these values directly from the database in the customfield table
- duplicates
-
JSDCLOUD-8789 Jira Service Desk locked fields are not translated in the new issue view.
- Closed
- is duplicated by
-
JSDCLOUD-8789 Jira Service Desk locked fields are not translated in the new issue view.
- Closed
-
JSDCLOUD-6092 Ability to translate custom field options under Language support
- Closed
- is related to
-
JSDSERVER-2326 Service Desk custom fields not able to be translated accordingly
- Gathering Impact
- relates to
-
JRACLOUD-83145 Should be able to translate locked system and custom fields in Jira
- Gathering Interest
- mentioned in
-
Page Loading...