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  1. Jira Service Management Cloud
  2. JSDCLOUD-2326

Service Desk custom fields not able to be translated accordingly

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      1. Installing Service Desk will create several custom fields (ie. Customer Request Type, Request participants, etc. When the default language is English, these custom fields will be created in English (name and description). When the default language is another language, these fields will be created in the said language. For example, French would be Participants à la requête and Type de requête client.

      However, after it is installed, the name and description will not be updated accordingly if the default language is changed. When originally installed in French, the fields will retain their French name and description even though the default language is changed to English

      Steps to Reproduce

      1. Change default language to French
      2. Install Service Desk
      3. Check the custom fields page to see the names/description created in French
      4. Change the default language to English

      Expected Results

      1. The name and description is automatically translated to English

      Actual Results

      1. The name and description remains in French

      Workaround

      Change these values directly from the database in the customfield table

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              a1217920d496 Ash Young
              ywoo Yit Wei
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              Dates

                Created:
                Updated: