Summary

1. Installing Service Desk will create several custom fields (ie. Customer Request Type, Request participants, etc. When the default language is English, these custom fields will be created in English (name and description). When the default language is another language, these fields will be created in the said language. For example, French would be Participants à la requête and Type de requête client.

However, after it is installed, the name and description will not be updated accordingly if the default language is changed. When originally installed in French, the fields will retain their French name and description even though the default language is changed to English

Steps to Reproduce

1. Change default language to French
2. Install Service Desk
3. Check the custom fields page to see the names/description created in French
4. Change the default language to English

Expected Results

1. The name and description is automatically translated to English

Actual Results

1. The name and description remains in French

Workaround

Change these values directly from the database in the customfield table.

As many of the custom fields created are system fields, they will be locked. This will require to unlock the fields prior to editing them as outlined within the Unlock a locked Jira Software custom field article.