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  1. Jira Service Management Cloud
  2. JSDCLOUD-2296

As an admin I would like option to re-send an invitation email to a customer

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product Update - 28 October 2022

      Hello everyone,

      Thanks a lot for your feedback and patience with waiting for this feature.

      I'm happy to share that we have finished rolling out to 100% and now you can resend invites to your customer accounts!

      Note: for those customers using Release tracks, the feature will available depending on your track options.

      Cheers,

      Michelle

      Summary

      When a customer already exists in a Service Desk, if I re-invite them using an email address, nothing happens. It will be silently ignored.

      Steps to Reproduce

      1. Go to the 'Customers' page in a Service Desk
      2. Invite a customer, by clicking 'Invite', enter an email and click 'Send invites'
        • The invite will be sent
      3. Do the same process again with the same email address

      Expected Results

      Either:

      • A new invite email is send (if this process was done twice, is most likely because the first one didn't work) or warn the user that a customer with that email already exists and no email will be sent.
      • No invite is sent, but I receive a message informing me this user is already a customer, but would I like to resend the invitation to this Service Desk

      Workaround

      Depending on the type of invitation:

      • The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this time, the Forgot password link can be used.
      • Invitations to different Service Desks send a new invite email each time, and these are what can be re-sent.

            [JSDCLOUD-2296] As an admin I would like option to re-send an invitation email to a customer

            Hi everyone,

            Thanks a lot for your feedback and patience with waiting for this feature!

            I'm happy to share that we've now finished rolling out to 100% this week and you can now resend invites to your customer accounts from the Customers page!  

            Note: for those customers using Release tracks, the feature will available depending on your track options. 

            Cheers,

            Michelle

            Michelle Tan added a comment - Hi everyone, Thanks a lot for your feedback and patience with waiting for this feature! I'm happy to share that we've now finished rolling out to 100% this week and you can now resend invites to your customer accounts from the Customers page!   Note: for those customers using Release tracks, the feature will available depending on your  track options.  Cheers, Michelle

            @Michelle Tan - if you are working on it with is great, It would be nice to update description on this ticket so it no longer says its not on your roadmap

            Marcin Krasicki added a comment - @Michelle Tan - if you are working on it with is great, It would be nice to update description on this ticket so it no longer says its not on your roadmap

            RJ Foltz added a comment -

            This is a needed feature.  Please add the functionality.  

            RJ Foltz added a comment - This is a needed feature.  Please add the functionality.  

            Hey team any update on this issue? 

             

            Nicholas Bell added a comment - Hey team any update on this issue?   

            Thanks Jira for working on this. You can add this as a "Resend Invite/Rest Password" link. This helps to address both the use cases.

            Thanks,

            Srinivasa vissa added a comment - Thanks Jira for working on this. You can add this as a "Resend Invite/Rest Password" link. This helps to address both the use cases. Thanks,

            gnair added a comment -

            Hi 

             

            Could someone please provide an update on the issue 

            Kind Regards

            Gautam  

            gnair added a comment - Hi    Could someone please provide an update on the issue  Kind Regards Gautam  

            Hi d2ad73ce3cfe,

            We're currently working on this feature right now! We've run into a complex edge case so unfortunately it is taking longer than expected - stay tuned  

            Michelle Tan added a comment - Hi d2ad73ce3cfe , We're currently working on this feature right now! We've run into a complex edge case so unfortunately it is taking longer than expected - stay tuned  

            @Michelle Tan can you give us when this feature will be available?

            Giulia Fabbri added a comment - @Michelle Tan can you give us when this feature will be available?

            Thanks! It's been a super pain especially since that is the only notification you can't even send a test email of to check your onboarding message.

            Tassl Support Desk added a comment - Thanks! It's been a super pain especially since that is the only notification you can't even send a test email of to check your onboarding message.

            Hi everyone,

            Thanks for your patience with waiting for this feature! I'm happy to share that we are actively working on this and I will update you all as soon as this feature is ready to roll out.

            Cheers,

            Michelle

            Michelle Tan added a comment - Hi everyone, Thanks for your patience with waiting for this feature! I'm happy to share that we are actively working on this and I will update you all as soon as this feature is ready to roll out. Cheers, Michelle

              7ad1551c39c0 BK Paton
              jsilveira Jaime S
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                Created:
                Updated:
                Resolved: