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Suggestion
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Resolution: Fixed
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None
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218
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19
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hello everyone,
Thanks a lot for your feedback and patience with waiting for this feature.
I'm happy to share that we have finished rolling out to 100% and now you can resend invites to your customer accounts!
Note: for those customers using Release tracks, the feature will available depending on your track options.
Cheers,
Michelle
Summary
When a customer already exists in a Service Desk, if I re-invite them using an email address, nothing happens. It will be silently ignored.
Steps to Reproduce
- Go to the 'Customers' page in a Service Desk
- Invite a customer, by clicking 'Invite', enter an email and click 'Send invites'
- The invite will be sent
- Do the same process again with the same email address
Expected Results
Either:
- A new invite email is send (if this process was done twice, is most likely because the first one didn't work) or warn the user that a customer with that email already exists and no email will be sent.
- No invite is sent, but I receive a message informing me this user is already a customer, but would I like to resend the invitation to this Service Desk
Workaround
Depending on the type of invitation:
- The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this time, the Forgot password link can be used.
- Invitations to different Service Desks send a new invite email each time, and these are what can be re-sent.
- duplicates
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ID-83 Way to send/resend invitations to new OnDemand JIRA users.
- Closed
- is related to
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JSDSERVER-2296 As an admin I would like option to re-send an invitation email to a customer
- Closed
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JST-724024 You do not have permission to view this issue
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Hi everyone,
Thanks a lot for your feedback and patience with waiting for this feature!
I'm happy to share that we've now finished rolling out to 100% this week and you can now resend invites to your customer accounts from the Customers page!
Note: for those customers using Release tracks, the feature will available depending on your track options.
Cheers,
Michelle