I still get the same result: Resend Invite does not work. How to solve this?

We need this functionality. Has this been added already? Thanks!

One of my clients ran into this problem too. Once they invite new customers to sign up for their Service Desk and the token expires - there's only a complicated way for them to re-invite their (new) customers. Annoying for both sides. Also there's apparently no way to regulate the expiry time for the token. Why? And why does it take so much time to work on obviously reasonable requests?

Any new updates regarding this feature? 
We need it too.

We work with Jira from the cloud.

Re-send invite still doesnt work. for us.

I would like some way to resend the invite!

This is super important feature, the admins have to be able resend the invitation e-mails in case the old ones are not valid anymore, or something has changed. There is no way how to achieve this right now. And this should be possible with a Bulk option as well. Now you have to compose an e-mail one by one with details of the particular user.

And yes, this is not fixed even in JIRA 7.11 and service desk 3.14

This is not resolved. We are running Jira Server 7.10 with Service Desk 3.13 and have no option of re-sending user invites. This should be an easy to use option on the user management page.

Since JSD Server 3.3.0 an invitation will always be sent anytime you invite a user to a Service Desk. Inviting the same user will resend the invitation.

The only time the invitation will stop being sent, is once the user has logged into the instance once, as this implies that they have set their own password.

From this point, inviting to Service Desks will not send an invite to that user again.

Marking this as Done, based on the above.

If this is not enough, would recommend commenting here, or preferably opening a new suggestions for our PMs to reconsider.

Regards

Matt

JIRA Service Desk developer

As a workaround, I was able to create a query to pull a list of users from the DB with outstanding invites and generate their invite URLs from the information in the DB.

NOTE:

• This query was written for Postgres and is provided as-is and not supported by Atlassian
• As with any database manipulation backup before you query or use a read-only user, this is simply a select, but could affect performance on large instances
• The query does not generate a new invite, so if the invite has already expired the link will not work for the user

SELECT
    u.id,
    u.user_name,
    u.email_address,
    pr.name AS role,
    p.pname AS project,
    p.pkey AS project_key,
    (SELECT
         ps.propertyvalue
       FROM
         propertyentry pe
       JOIN
         propertystring ps ON ps.id = pe.id AND pe.property_key = 'jira.baseurl')
    || '/servicedesk/customer/portal/'
    || sd_project."ID"
    || '/user/visitportal?username='
    || u.lower_user_name
    || '&token='
    || 
        SUBSTRING(ua_invite.attribute_value
        FROM position('":"' IN ua_invite.attribute_value) + 3
        FOR (char_length(ua_invite.attribute_value) - position('","' IN ua_invite.attribute_value) - 5)
     )
     || '&sda_source=notification-email' AS invite_URL
    
FROM
    cwd_user u
JOIN
    projectroleactor pra ON pra.roletypeparameter = u.lower_user_name AND pra.roletype = 'atlassian-user-role-actor'
JOIN
    projectrole pr ON pr.id = pra.projectroleid AND pr.name = 'Service Desk Customers'
JOIN
    project p ON p.id = pra.pid
JOIN
    "AO_54307E_SERVICEDESK" sd_project ON sd_project."PROJECT_ID" = p.id
JOIN
    cwd_user_attributes ua_invite ON ua_invite.user_id = u.id AND ua_invite.attribute_name = 'local.servicedesk.outstanding.agent.invites'