Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2296

As an admin I would like option to re-send an invitation email to a customer

    XMLWordPrintable

Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      When a customer already exists in a Service Desk, if I re-invite them using an email address, nothing happens. It will be silently ignored.

      Steps to Reproduce

      1. Go to the 'Customers' page in a Service Desk
      2. Invite a customer, by clicking 'Invite', enter an email and click 'Send invites'
        • The invite will be sent
      3. Do the same process again with the same email address

      Expected Results

      Either:

      • a new invite email is send (if this process was done twice, is most likely because the first one didn't work) or warn the user that a customer with that email already exists and no email will be sent.
      • No invite is sent, but I receive a message informing me this user is already a customer, but would I like to resend the invitation to this Service Desk

      Notes

      The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this time, the Forgot password link can be used. Invitations to different Service Desks send a new invite email each time, and these are what can be re-sent.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              jsilveira Jaime S
              Votes:
              15 Vote for this issue
              Watchers:
              19 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync