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Suggestion
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Resolution: Fixed
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
When a customer already exists in a Service Desk, if I re-invite them using an email address, nothing happens. It will be silently ignored.
Steps to Reproduce
- Go to the 'Customers' page in a Service Desk
- Invite a customer, by clicking 'Invite', enter an email and click 'Send invites'
- The invite will be sent
- Do the same process again with the same email address
Expected Results
Either:
- a new invite email is send (if this process was done twice, is most likely because the first one didn't work) or warn the user that a customer with that email already exists and no email will be sent.
- No invite is sent, but I receive a message informing me this user is already a customer, but would I like to resend the invitation to this Service Desk
Notes
The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this time, the Forgot password link can be used. Invitations to different Service Desks send a new invite email each time, and these are what can be re-sent.
- is cloned from
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JSDCLOUD-5119 Re-inviting user is not re-sending invitation email
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- Closed
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- relates to
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- Closed
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- Gathering Interest
- was cloned as
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DESK-4350 Failed to load
[JSDSERVER-2296] As an admin I would like option to re-send an invitation email to a customer
| Workflow | Original: JAC Suggestion Workflow [ 3012654 ] | New: JAC Suggestion Workflow 3 [ 3651172 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665158 ] | New: JAC Suggestion Workflow [ 3012654 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2323698 ] | New: Confluence Workflow - Public Facing v4 [ 2665158 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052410 ] | New: JSD Suggestion Workflow - TEMP [ 2323698 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047461 ] | New: JSD Suggestion Workflow [ 2052410 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1280404 ] | New: JSD Suggestion Workflow - TEMP [ 2047461 ] |
| Link | New: This issue relates to JSDSERVER-5097 [ JSDSERVER-5097 ] |
| Fix Version/s | New: 3.3.0 [ 61746 ] | |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |
| Description |
Original:
h3. Summary
When a customer already exists in a Service Desk, if I re-invite them using an email address, nothing happens. It will be silently ignored. h3. Steps to Reproduce # Go to the 'Customers' page in a Service Desk # Invite a customer, by clicking 'Invite', enter an email and click 'Send invites' #* The invite will be sent # Do the same process again _with the same email address_ h3. Expected Results Either: * a new invite email is send (if this process was done twice, is most likely because the first one didn't work) or warn the user that a customer with that email already exists and no email will be sent. * No invite is sent, but I receive a message informing me this user is already a customer, but would I like to resend the invitation to this Service Desk h3. Notes The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this time, the Forgot password link can be used. Invitations to different Service Desks send a new invite email each time, and these are what can be re-sent. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2296]. {panel} h3. Summary When a customer already exists in a Service Desk, if I re-invite them using an email address, nothing happens. It will be silently ignored. h3. Steps to Reproduce # Go to the 'Customers' page in a Service Desk # Invite a customer, by clicking 'Invite', enter an email and click 'Send invites' #* The invite will be sent # Do the same process again _with the same email address_ h3. Expected Results Either: * a new invite email is send (if this process was done twice, is most likely because the first one didn't work) or warn the user that a customer with that email already exists and no email will be sent. * No invite is sent, but I receive a message informing me this user is already a customer, but would I like to resend the invitation to this Service Desk h3. Notes The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this time, the Forgot password link can be used. Invitations to different Service Desks send a new invite email each time, and these are what can be re-sent. |
| Link |
New:
This issue relates to |