Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2293

Improve Usability in Customer Portal My Request page

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, when a user is in the My Requests page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience

      Suggestion

      Include a big Create new request button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects

        1. new.png
          new.png
          63 kB
        2. 1.png
          1.png
          25 kB

            Unassigned Unassigned
            ywoo Yit Wei
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: