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  1. Jira Service Management Cloud
  2. JSDCLOUD-2293

Improve Usability in Customer Portal My Request page

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Details

    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, when a user is in the My Requests page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience

      Suggestion

      Include a big Create new request button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects

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        Issue Links

          is related to

          Suggestion - JSDSERVER-2293 Improve Usability in Customer Portal My Request page

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1931 If there is only one user portal going to /portals should redirect to it automatically

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-22 As a JIRA Service Desk customer, I should be able to apply "advanced branding" to my support portal.

          • Closed

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
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              Dates

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                Updated:
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