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  1. Jira Service Management Data Center
  2. JSDSERVER-2293

Improve Usability in Customer Portal My Request page

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, when a user is in the My Requests page, there are 2 ways to go back to the Help Centre so that the users can create a new request. However, the links are not user friendly and pretty small. Although functional, it does not provide the best user experience

      Suggestion

      Include a big Create new request button in this page so that users can easily create new request by clicking the link. Clicking on the link should either bring the user to a specific project if the user only has access to 1 project, or to the Help Centre if they have access to multiple projects

      Attachments

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        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1931 If there is only one user portal going to /portals should redirect to it automatically

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-2293 Improve Usability in Customer Portal My Request page

          • Closed

          Suggestion - JSDSERVER-22 As a JIRA Service Desk customer, I should be able to apply "advanced branding" to my support portal.

          • Closed

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
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              Dates

                Created:
                Updated:
                Resolved:

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