Automation Re-open on comment broken

Issue Summary:

If an agent is also a customer and he closes an issue that he raised from within JIRA (NOT Customer Portal). If there is a comment added in the resolve issue screen, the issue closes and then re-opens.

Steps to reproduce

• Create an issue as an agent in SD
• Assign the issue to yourself.
• Resolve and close the issue.
• Refresh the page.

Expected Result
Issue stays resolved based on selected resolution.

Actual Result
Issue gets resolved and gets re-opened immediately.

Cause

• The arrangement of the workflow post functions, places transitioning the issues in a higher position above add comment. (related to the order described here.

Workaround

• Edit the Transition on comment Automation Rule at
  • https://<BASE_URL>.atlassian.net/servicedesk/agent/<PROJECT_ID>/settings/automation
• Manually add in the following (See screenshot):

  ELSE IF
   issue matches: 
  Status = Resolved and "Customer Request Type" is not empty
   Comment is Public
   User is customer
  THEN
   Transition Issue
  Reopen Issue