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Bug
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Resolution: Fixed
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Low
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Steps to reproduce:
- Go to Help Center in Customer Portal https://<instance-name>/servicedesk/customer/portals?customize=true
- Tick on Use a logo
- Choose the attached image within this ticket as a logo
- Click Save Changes button
Expected Behavior:
Logo should be changed with the attached image/logo.
Current Behavior:
Logo is not saved and it's displaying the Help Center Name
Additional details
The bug seems to happen only when a user try to upload a white logo with a transparent background
Workaround
Edit the image before the upload changing the transparent background to the color of the topbar in the Service Desk portal.
- is duplicated by
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- Closed
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- is related to
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- Closed
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