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  1. Jira Service Management Cloud
  2. JSDCLOUD-2052

Allow JIRA Service Desk retrieve value in a customfield

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      Customer has JIRA setup in a way that the value for a field is retrieved directly from the database.
      This works fine, however adding the same field to the create request screen of Service Desk retrieves the wrong data.

      Attached here with is an image showing the wrong retrieved data as well as the script with used to retrieve the data.

      Affects JIRA SD 2.5.0

        1. 1.png
          61 kB
          Ismael Olusula Jimoh
        2. org-xml-view.vm
          0.1 kB
          Ismael Olusula Jimoh

              422f530d75ad Arjun Ganapathy
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: