Allow JIRA Service Desk retrieve value in a customfield

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: API and Integrations
    • None
    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      Customer has JIRA setup in a way that the value for a field is retrieved directly from the database.
      This works fine, however adding the same field to the create request screen of Service Desk retrieves the wrong data.

      Attached here with is an image showing the wrong retrieved data as well as the script with used to retrieve the data.

      Affects JIRA SD 2.5.0

        1. 1.png
          1.png
          61 kB
        2. org-xml-view.vm
          0.1 kB

            Assignee:
            Unassigned
            Reporter:
            Ismael Olusula Jimoh (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: