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  1. Jira Service Management Data Center
  2. JSDSERVER-2052

Allow JIRA Service Desk retrieve value in a customfield

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • API and Integrations
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      Customer has JIRA setup in a way that the value for a field is retrieved directly from the database.
      This works fine, however adding the same field to the create request screen of Service Desk retrieves the wrong data.

      Attached here with is an image showing the wrong retrieved data as well as the script with used to retrieve the data.

      Affects JIRA SD 2.5.0

        1. 1.png
          61 kB
          Ismael Olusula Jimoh
        2. org-xml-view.vm
          0.1 kB
          Ismael Olusula Jimoh

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: