Ability to schedule times when automation rules are active or inactive

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: Automation
    • None
    • 0
    • 4

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As an Service Desk administrator, I would like the ability to schedule my automation rules so that they are active or inactive at certain times of day.

      Use Case:

      • I would like to set up an after-hours response when customers create requests or add comments. I would like this to be active during certain hours, for example 7:00pm to 8:00am the next day.

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            Assignee:
            Charlie Gavey
            Reporter:
            Tim Evans (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: