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  1. Jira Service Management Data Center
  2. JSDSERVER-1882

Ability to schedule times when automation rules are active or inactive

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an Service Desk administrator, I would like the ability to schedule my automation rules so that they are active or inactive at certain times of day.

      Use Case:

      • I would like to set up an after-hours response when customers create requests or add comments. I would like this to be active during certain hours, for example 7:00pm to 8:00am the next day.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: