Make Internal Comments the default comment type

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update: 22 May 2019

      Hi all,

      Thanks for your feedback and votes on this suggestion. We’re in the process of updating the JSD issue view, and this includes a change to the commenting experience.

      The new comment UI allows users to select upfront what type of comment they want to post, with the default being an internal note:

      The type of comment can then be changed after content has been inputted into the comment editor by toggling the comment type option:

      We’ll be rolling out the new issue view over the coming months, so keep an eye out for it!

      Kind regards,

      Caroline Bartle | Jira Service Desk Product Management

      Is there any way to make the Internal Comments the default comment type? My organization uses Jira On Demand

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          Jehan Gonsalkorale
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          Rashi
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          Rashi
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          Caroline Bartle
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          Caroline Bartle

            Assignee:
            Jehan Gonsalkorale
            Reporter:
            Rhoel del Rosario
            Votes:
            444 Vote for this issue
            Watchers:
            237 Start watching this issue

              Created:
              Updated:
              Resolved: