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  1. Jira Service Management Cloud
  2. JSDCLOUD-1733

Make Internal Comments the default comment type



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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.


      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update: 22 May 2019

      Hi all,

      Thanks for your feedback and votes on this suggestion. We’re in the process of updating the JSD issue view, and this includes a change to the commenting experience.

      The new comment UI allows users to select upfront what type of comment they want to post, with the default being an internal note:

      The type of comment can then be changed after content has been inputted into the comment editor by toggling the comment type option:

      We’ll be rolling out the new issue view over the coming months, so keep an eye out for it!

      Kind regards,

      Caroline Bartle | Jira Service Desk Product Management

      Is there any way to make the Internal Comments the default comment type? My organization uses Jira On Demand


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          Caroline Bartle

        Issue Links



              a620038e6229 Jehan Gonsalkorale
              4b7003ce49b9 Rhoel del Rosario
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