Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1733

Make Internal Comments the default comment type

XMLWordPrintable

    • 85
    • 38

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update: 22 May 2019

      Hi all,

      Thanks for your feedback and votes on this suggestion. We’re in the process of updating the JSD issue view, and this includes a change to the commenting experience.

      The new comment UI allows users to select upfront what type of comment they want to post, with the default being an internal note:

      The type of comment can then be changed after content has been inputted into the comment editor by toggling the comment type option:

      We’ll be rolling out the new issue view over the coming months, so keep an eye out for it!

      Kind regards,

      Caroline Bartle | Jira Service Desk Product Management

      Is there any way to make the Internal Comments the default comment type? My organization uses Jira On Demand

        1. comment2.png
          comment2.png
          15 kB
        2. comment1.png
          comment1.png
          19 kB
        3. Screen Shot 2019-04-15 at 3.40.20 pm.png
          Screen Shot 2019-04-15 at 3.40.20 pm.png
          278 kB
        4. Screen Shot 2019-04-15 at 3.40.27 pm.png
          Screen Shot 2019-04-15 at 3.40.27 pm.png
          342 kB
        5. Screen Shot 2019-05-22 at 8.27.17 am.png
          Screen Shot 2019-05-22 at 8.27.17 am.png
          38 kB
        6. Screen Shot 2019-05-22 at 8.27.27 am.png
          Screen Shot 2019-05-22 at 8.27.27 am.png
          68 kB

              a620038e6229 Jehan Gonsalkorale
              4b7003ce49b9 Rhoel del Rosario
              Votes:
              444 Vote for this issue
              Watchers:
              232 Start watching this issue

                Created:
                Updated:
                Resolved: