Thanks for your feedback and votes on this suggestion. We’re in the process of updating the JSD issue view, and this includes a change to the commenting experience.
The new comment UI allows users to select upfront what type of comment they want to post, with the default being an internal note:
The type of comment can then be changed after content has been inputted into the comment editor by toggling the comment type option:
We’ll be rolling out the new issue view over the coming months, so keep an eye out for it!
Caroline Bartle | Jira Service Desk Product Management