• Spaces should be linkable with a servicedesk ACROSS different organization.
• we use a different organization with a confluence knowledge base for our webproduct that is set to public.
  • this because we do want to prevent mixing rights in the same confluence organisation and prevent internal people from posting or exposing information to the public without their knowing. (separation of concerns)
• we have a big problem of using the 'suggestion features' in the service desk portal for our users to guide them to knowledge base articles without the ability to connect the knowledge base from the 'knowledge base confluence organisation' to the servicedesk.
• the servicedesk is heavily integration into production Jira projects and boards and sprints such that moving the servicedesk to the knowledge base organisation is undesirable.

Is this working for anyone?

We connected a second space per the documentation, but none of that content is showing up in JSD search. I disabled Anonymous access on the second space, but that didn't help.

UPDATE: In order for the new limited permissions to be recognized, I had to Unlink the space and then Link it again.

In order for Public permissions to work, I again had to Unlink and then Link again.

This is shipped. 

Now you can link multiple spaces with a service project.

• customers can search across all the linked spaces (based on space permissions) in customer portal / help center. 
• You can set permissions at individual space level
• You can unlink an space at any time
• Agents can search across the linked spaces in the issue view Kbase search. 

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

Documentation of this new feature will be very helpful! Please provide a link.

Please explain how this new feature will look when rolled out.

Hello

We have fixed the bug and started rolling out this feature again in a phased manner, if you want the feature enabled in your account this week, please email me your JSM site URL to jjayanth@atlassian.com

Thank you for your patience. 

cheers

joe

Hi 

We are fixing some bugs now and will begin rollout of this feature 'ability to link multiple spaces to any project' next week to all the JSM cloud customers. 

cheers

Joe

Product Manager, JSM

us too!

Need this urgently, PLEASE.