Issue Summary

Seems that when a ticket is transitioned to an approval status it is not triggering automation rules using the trigger Approval Required.

Steps to Reproduce

1. Set up an automation rule using the trigger Approval Required
2. Add approvers to the configured approver fields before transitioning the ticket to the approval stage
3. Transition the ticket to the approval status

Expected Results

The rule should be triggered.

Actual Results

The rule is not being triggered by the transition. It is only triggered once an approver is manually added to the ticket while it is in an approval status.

Workaround

Seems to be related to a similar issue with Assist - https://jira.atlassian.com/browse/JSDCLOUD-16835

The workaround is to either remove and re-add the approvers to the ticket once it is on an approval status, or create an automation rule to store the content of the approvers field into a variable, empty the approvers field, and re-add the value from the variable to the approvers field to trigger the approver notification and automation triggers.