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  1. Jira Service Management Cloud
  2. JSDCLOUD-15669

Impersonating user is not showing correct results for JSM Operation.

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      Issue Summary

      When we impersonate any user then we should expect to see the Alerts and Team which is only for that user. However, we are seeing all the Alerts and Teams

      Steps to Reproduce

      1. Create a new user and assign them to one team along with several alerts.
      2. Impersonate that user using an admin role user.
      3. You will observe that all Alerts and Teams visible to the admin role are also accessible. The expected outcome is that, upon impersonation, the user should only see the Alerts and Teams relevant to them.

      Expected Results

      The expected outcome is that, upon impersonation, the user should only see the Alerts and Teams relevant to them.

      Actual Results

      Currently, all Alerts and Teams visible to the admin role who has impersonated that user are also accessible.

      Workaround

      N/A

        1. Screenshot 2024-12-30 at 3.38.24 PM.png
          252 kB
          Tanmay Tandon
        2. Screenshot 2024-12-30 at 3.38.56 PM.png
          332 kB
          Tanmay Tandon

              0aabf6caeec6 Necati Özgür
              dcf888be292f Tanmay Tandon
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                Created:
                Updated:
                Resolved: