Customers do not receive issue created notifications if they have had their username changed

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

      This will also affect users with uppercase characters in username

            Assignee:
            Matthew McMahon (Inactive)
            Reporter:
            oli
            Votes:
            3 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: