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  1. Jira Service Management Cloud
  2. JSDCLOUD-1520

Customers do not receive issue created notifications if they have had their username changed

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

      This will also affect users with uppercase characters in username

              mmcmahon Matthew McMahon (Inactive)
              owessels oli
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