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  1. Jira Service Management Data Center
  2. JSDSERVER-1520

Customers do not receive issue created notifications if they have had their username changed

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

      This will also affect users with uppercase characters in username

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1525 Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition

          • High - High priority issues
          • Closed

          JST-130340 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1520 Customers do not receive issue created notifications if they have had their username changed

          • Low - Low priority issues
          • Closed
          was cloned as

          DESK-3880 Loading...

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              mmcmahon Matthew McMahon (Inactive)
              owessels oli
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                Updated:
                Resolved:

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