[JSDSERVER-1520] Customers do not receive issue created notifications if they have had their username changed

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 2.3, 2.4-OD-03
Affects Version/s: None
Component/s: Email - Outgoing
Labels:
- warranty

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.

This will also affect users with uppercase characters in username

is related to

JSDSERVER-1525 Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition

Closed

JST-130340 You do not have permission to view this issue

relates to

JSDCLOUD-1520 Customers do not receive issue created notifications if they have had their username changed

Closed

was cloned as: DESK-3880 Failed to load

Form Name

Assignee:: Matthew McMahon (Inactive)

Reporter:: oli

Affected customers:: 3 This affects my team

Watchers:: 9 Start watching this issue

Created:: 16/Feb/2015 7:11 AM

Updated:: 27/Mar/2019 5:46 AM

Resolved:: 17/Mar/2015 7:12 AM

Details

Description

Attachments

Issue Links

Forms

Activity

People

Dates

Backbone Issue Sync