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Bug
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Resolution: Fixed
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Low
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
If a customer creates a request (via the portal or email) and they have had their username changed, they will not receive a Service Desk issue created notification. Request participants that have been CC'd via email will also not receive the notification.
This will also affect users with uppercase characters in username
- is related to
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JSDSERVER-1525 Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition
- Closed
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JST-130340 Loading...
- relates to
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JSDCLOUD-1520 Customers do not receive issue created notifications if they have had their username changed
- Closed
- was cloned as
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DESK-3880 Loading...