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Bug
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Resolution: Fixed
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Highest
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
- When creating an issue via Service Desk that has the Attachment field, you will be able to upload an attachment
- However, when creating the ticket, you will see once it has been created, no attachment is added.
- Navigate to the issue in JIRA, and there is no evidence of an attachment ever having been added.
Workaround:
Please ask Support to install a fixed version of the add-on. JIRA will need to be restarted to perform the installation, so please provide the date, time and timezone for a 15 minute window for the downtime.
The permanent fix is planned for the scheduled weekly release on the 16th of February
Note:
– It is still possible to add attachments after the issue has been created.
– Send an email with attachments to create a new request, the attachments are attached successfully with the request.
- is a regression of
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JSDCLOUD-1356 Custom field default values aren't applied to optional field in email submission
- Closed
- is related to
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JSDSERVER-1501 Customers unable to attach files when creating Service Desk Portal tickets
- Closed