Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1494

Ability to merge customer profile - set multiple email aliases for a single customer account

XMLWordPrintable

    • 6
    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In some cases, a customer may have more than one email (a personal email, and a company email for example.)

      If a Service Desk administrator creates a customer profile for the company email, the Service Desk requests will be associated with this user profile.
      If the customer sends an email to Service Desk with his personal email, it will create another user profile, and will have Requests different requests associated with each user profile.

      As a Service Desk Administrator, I would like to merge the customer profiles, to avoid confusion when a customer have more than one email, then the customer will be able to see requests from both profiles.

              Unassigned Unassigned
              psouza Pedro Souza
              Votes:
              28 Vote for this issue
              Watchers:
              23 Start watching this issue

                Created:
                Updated: