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  1. Jira Service Management Cloud
  2. JSDCLOUD-9123

Ability to set multiple email aliases for a single customer account

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      Problem

      When the customer changes their email domains, Jira will recognize those as new accounts and will create new customer accounts. The replies to issues will also create new cases and not be posted as comments to the original issue.

      Suggested resolution

      Ability to associate aliases to the customer accounts, so comments are posted to the original issue when it is sent by the new email.

              Unassigned Unassigned
              esantos@atlassian.com Eduardo Santos
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                Created:
                Updated:
                Resolved: