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  1. Jira Service Management Cloud
  2. JSDCLOUD-14842

Link Preferences are not reflected on JSM Customer Portal

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      Issue Summary

      The user profile link preferences are not reflected when raising issues on JSM Customer Portal

      Steps to Reproduce

      1. Set the link preference on https://id.atlassian.com/manage-profile/link-preferences to display only URLs:
      2. Go into JSM Customer Portal and raise a new issue
      3. Pasting URLs into Text Fields (e.g. Description) results on the smart link being added

      Expected Results

      Full URL is displayed (as seen when raising issues through Agent View)

      Actual Results

      URL smart link is displayed:

      Workaround

      It's possible to modify the Field Renderer to Default, this will stop the conversion from URL into smart links, at the cost of the Wiki-style editing. More Info: Change a field configuration.

        1. image-2024-09-04-15-01-28-180.png
          80 kB
          Joao Vasconcelos
        2. image-2024-09-04-15-03-23-826.png
          16 kB
          Joao Vasconcelos
        3. image-2024-09-04-15-04-36-067.png
          15 kB
          Joao Vasconcelos
        4. image-2024-09-06-13-23-06-449.png
          166 kB
          Pulkit Gupta

              ac5cc557dacc Pulkit Gupta
              543d2e85f0a8 Joao Vasconcelos
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                Created:
                Updated:
                Resolved: