Link Preferences are not reflected on JSM Customer Portal

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    • 1
    • Severity 3 - Minor

      Issue Summary

      The user profile link preferences are not reflected when raising issues on JSM Customer Portal

      Steps to Reproduce

      1. Set the link preference on https://id.atlassian.com/manage-profile/link-preferences to display only URLs:
      2. Go into JSM Customer Portal and raise a new issue
      3. Pasting URLs into Text Fields (e.g. Description) results on the smart link being added

      Expected Results

      Full URL is displayed (as seen when raising issues through Agent View)

      Actual Results

      URL smart link is displayed:

      Workaround

      It's possible to modify the Field Renderer to Default, this will stop the conversion from URL into smart links, at the cost of the Wiki-style editing. More Info: Change a field configuration.

            Assignee:
            Pulkit Gupta (Inactive)
            Reporter:
            Joao Vasconcelos
            Votes:
            5 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: