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  1. Jira Service Management Cloud
  2. JSDCLOUD-14824

Unable to search labels including some symbols on a knowledge base setting > "Only show articles labeled" option

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      Issue Summary

      Unable to search labels including some symbols on a knowledge base setting > "Only show articles labeled" option.

      Steps to Reproduce

      1. Reach to Confluence page(set as Knowledge base) and add labels "test", "test-1", "test-2", "test-3","test-4","test-5" to a page.
      2. and add label "test-+"
      3. Reach to Jira Service Management project > knowledge base setting > "Only show articles labeled" option
      4. Input the keyword "test-+" to search field

      Expected Results

      The label include some symbols is shown and selectable.

      Actual Results

      The label including some symbols is not shown.

      I found the following symbols are searchable at "Only show articles labeled" search.
      OK symbols(We can search)

      - ~ / '

      But If following symbols is not searchable, search output becomes no output.

      + = ¥ " { } | %

      We can add label like "+1", ++++" on Confluence, but if we search at "Only show articles labeled", it is not shown.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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        2. kb_label_search_ng.png
          kb_label_search_ng.png
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        3. kb_label_search_ok.png
          kb_label_search_ok.png
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        4. kb_label_search_ng2.png
          kb_label_search_ng2.png
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        5. image-2024-09-03-10-56-59-060.png
          image-2024-09-03-10-56-59-060.png
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              Unassigned Unassigned
              38f0fdb790c2 K. Ariga
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                Created:
                Updated: