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Bug
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Resolution: Unresolved
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Low
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None
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3
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Minor
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0
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Issue Summary
Unable to search labels including some symbols on a knowledge base setting > "Only show articles labeled" option.
Steps to Reproduce
- Reach to Confluence page(set as Knowledge base) and add labels "test", "test-1", "test-2", "test-3","test-4","test-5" to a page.
- and add label "test-+"
- Reach to Jira Service Management project > knowledge base setting > "Only show articles labeled" option
- Input the keyword "test-+" to search field
Expected Results
The label include some symbols is shown and selectable.
Actual Results
The label including some symbols is not shown.
I found the following symbols are searchable at "Only show articles labeled" search.
OK symbols(We can search)
- ~ / '
But If following symbols is not searchable, search output becomes no output.
+ = ¥ " { } | %
We can add label like "+1", ++++" on Confluence, but if we search at "Only show articles labeled", it is not shown.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- relates to
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CONFCLOUD-82088 Unable to search label name starting with multibyte characters on knowledge base setting > "Only show articles labeled" option
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- Gathering Impact
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