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  1. Jira Service Management Cloud
  2. JSDCLOUD-1472

Ability to rearrange Service Desk project on the main customer portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 07/Jan/2021

      Hi everyone,

      Our team will be picking up this work for development soon. We will keep this thread updated as the work progresses. 

      Best,

      Ewin Davis, Jira Service Management

      Update as of 04/Nov/2020

      Hi everyone,

      This is Ewin from the Jira Service Desk Product team. We are starting to evaluate the different solutions for this problem. I would like to have a chat with you to discuss your exact use case and validate if our solution would solve for that. If you would like to have a 30 min call, please reach out to edavis@atlassian.com. 

      Best,

      Ewin Davis

       

      The main customer portal orders the project by popularity of the Service Desk project. At the moment we do not have the feature to reorder it.

      There are several cases where admin needs to rearrange/reorder the service desk projects in the main customer portal (servicedesk/customer/portals).
      For example want to add to top of list most used and important for our users portals.

      Thus, it could be better to allow the admin to be able to rearrange/reorder the service desk projects in customer portal.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-1472

            Ability to rearrange Service Desk project on the main customer portal

            XMLWordPrintable

              • 0
              • 10

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                Update as of 07/Jan/2021

                Hi everyone,

                Our team will be picking up this work for development soon. We will keep this thread updated as the work progresses. 

                Best,

                Ewin Davis, Jira Service Management

                Update as of 04/Nov/2020

                Hi everyone,

                This is Ewin from the Jira Service Desk Product team. We are starting to evaluate the different solutions for this problem. I would like to have a chat with you to discuss your exact use case and validate if our solution would solve for that. If you would like to have a 30 min call, please reach out to edavis@atlassian.com. 

                Best,

                Ewin Davis

                 

                The main customer portal orders the project by popularity of the Service Desk project. At the moment we do not have the feature to reorder it.

                There are several cases where admin needs to rearrange/reorder the service desk projects in the main customer portal (servicedesk/customer/portals).
                For example want to add to top of list most used and important for our users portals.

                Thus, it could be better to allow the admin to be able to rearrange/reorder the service desk projects in customer portal.

                        d0d1ba410583 Sushant Koshy
                        azuhra Aqqiela
                        Votes:
                        320 Vote for this issue
                        Watchers:
                        148 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            d0d1ba410583 Sushant Koshy
                            azuhra Aqqiela
                            Votes:
                            320 Vote for this issue
                            Watchers:
                            148 Start watching this issue

                              Created:
                              Updated:
                              Resolved: