Ability to rearrange Service Desk project on the main customer portal

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 07/Jan/2021

      Hi everyone,

      Our team will be picking up this work for development soon. We will keep this thread updated as the work progresses. 

      Best,

      Ewin Davis, Jira Service Management

      Update as of 04/Nov/2020

      Hi everyone,

      This is Ewin from the Jira Service Desk Product team. We are starting to evaluate the different solutions for this problem. I would like to have a chat with you to discuss your exact use case and validate if our solution would solve for that. If you would like to have a 30 min call, please reach out to edavis@atlassian.com. 

      Best,

      Ewin Davis

       

      The main customer portal orders the project by popularity of the Service Desk project. At the moment we do not have the feature to reorder it.

      There are several cases where admin needs to rearrange/reorder the service desk projects in the main customer portal (servicedesk/customer/portals).
      For example want to add to top of list most used and important for our users portals.

      Thus, it could be better to allow the admin to be able to rearrange/reorder the service desk projects in customer portal.

            Assignee:
            Sushant Koshy
            Reporter:
            Aqqiela
            Votes:
            320 Vote for this issue
            Watchers:
            148 Start watching this issue

              Created:
              Updated:
              Resolved: