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  1. Jira Service Management Cloud
  2. JSDCLOUD-14547

FORMS : Ability to translate FORMS automatically in portal when FORM is added by Agent.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Forms - Portal
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      When FORM has multiple language translations added as per New! Multilingual support for Forms in Jira Service Management  it works fine when creating new ticket from Portal.

      But when Agents adds FORM to any ticket from Issue View, then the FORM stays as per the Agent's Language. In Portal it is appearing in same Language as per Agent language and it is not translated to Customer's Language.

      It would be great if the FORM gets translated as per the customer language in portal even if it is added by Agent.

       

              Unassigned Unassigned
              e8ddb9406228 Arvind Kishore
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                Created:
                Updated: