Issue Summary

When text in an email body is placed within the <pre></pre> tag, Jira formats it as a block of code, and all other tags used inside are ignored.

Links are erased and become a plain line of code (see attached images).

Steps to Reproduce

1. Send an email to service project handler that includes text nested in <pre></pre> HTML tag

Expected Results

The text is formatted as normal text, according to the tags within it, in the Jira issue description.

Actual Results

All text inside the <pre> tag is placed in a block of code in the Jira issue description.

Workaround

Disable "HTML email parsing" in Settings > Products > Email requests.