Clear values from the dropdown field in JSM Forms

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Forms - Portal
    • None
    • 30
    • 8

      Issue Summary

      There is no option to clear the choice once it's selected in the Form on the customer portal:

      For the JSM dropdown custom field (not in Forms) there is an option to clear the choice:

      Steps to Reproduce

      1. Create a dropdown field in the Forms
      2. Configure multiple choices
      3. Go to the customer portal and select one choice

      Expected Results

      • It's expected to have a clear option to erase a choice

      Actual Results

      • There is no clear choice option

      Workaround

      1. Refresh the browser page which will clear all the fields on the form including the affected dropdown field
      2. Create a choice with the word "blank" or "empty"

        1. clear_field.png
          clear_field.png
          10 kB
        2. form_no_clear.png
          form_no_clear.png
          10 kB

            Assignee:
            Unassigned
            Reporter:
            Igor Stojkovic (Inactive)
            Votes:
            23 Vote for this issue
            Watchers:
            17 Start watching this issue

              Created:
              Updated: