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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Forms - Portal
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None
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30
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8
Issue Summary
There is no option to clear the choice once it's selected in the Form on the customer portal:

For the JSM dropdown custom field (not in Forms) there is an option to clear the choice:

Steps to Reproduce
- Create a dropdown field in the Forms
- Configure multiple choices
- Go to the customer portal and select one choice
Expected Results
- It's expected to have a clear option to erase a choice
Actual Results
- There is no clear choice option
Workaround
- Refresh the browser page which will clear all the fields on the form including the affected dropdown field
- Create a choice with the word "blank" or "empty"