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  1. Jira Service Management Cloud
  2. JSDCLOUD-13801

Save button on "adding attachment" in Jira service desk is greyed out intermittently.

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    • 5
    • Severity 2 - Major
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      We assume this to be impacting multiple customers. However, don't see any other customer reporting this issue.

      Raised this bug as a high priority as this behavior is experienced across all JSM sites/projects and affects an important functionality.

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      We assume this to be impacting multiple customers. However, don't see any other customer reporting this issue. Raised this bug as a high priority as this behavior is experienced across all JSM sites/projects and affects an important functionality.

      Issue Summary

      The "Save" button is greyed out intermittently when adding an attachment from the Agent view in Jira service desk project.

      • the save button shows enabled when adding an attachment on the first attempt.  Created an attachment again and the save button is disabled. After a browser tab refreshes, the button shows enabled again when attempting to add an attachment.
      • Multiple support engineers could replicate the issue on their instance.
      • The behavior is the same on company-managed projects & team-managed projects.
      • Attached the har file for both use cases.
      • Could not find any open BUG for this behavior.

      Steps to Reproduce

      • Go to any issue in JSM project.
      • Click on the clip icon to add an attachment in the comment
      • The save button shows disabled(greyed out)

      • Refresh the browser tab and repeat the same steps.
      • The save button shows enabled

       

       

       

      Expected Results

      The save button should be enabled all the time.

      Actual Results

      The Save button is intermittently disabled/greyed out.

      Workaround

      Refresh the page when the button is greyed out and try again to add an attachment.

        1. image-2024-03-19-17-00-37-817.png
          image-2024-03-19-17-00-37-817.png
          39 kB
        2. image-2024-03-19-17-01-02-512.png
          image-2024-03-19-17-01-02-512.png
          38 kB
        3. save_button_disabled.har
          1.10 MB
        4. save_button_enabled.har
          4.77 MB

              Unassigned Unassigned
              b751ca4b7db8 Abhishek Yadav
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