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  1. Jira Service Management Cloud
  2. JSDCLOUD-1337

Notify Customer When Ticket Raised "On Behalf Of"

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When a service desk agent raises a ticket on behalf of a customer, the customer does not receive an email notification confirming the ticket was raised.

      They do receive an email notification if they raise the ticket themselves.

      It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1250 Issue raised in behalf of SD Customers doesn't trigger Issue Create notification

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-1337 Notify Customer When Ticket Raised "On Behalf Of"

          • Closed

          Activity

            People

              Unassigned Unassigned
              560531450cbc Nick Watts
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              Dates

                Created:
                Updated:
                Resolved: