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  1. Jira Service Management Cloud
  2. JSDCLOUD-1337

Notify Customer When Ticket Raised "On Behalf Of"

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When a service desk agent raises a ticket on behalf of a customer, the customer does not receive an email notification confirming the ticket was raised.

      They do receive an email notification if they raise the ticket themselves.

      It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.

              Unassigned Unassigned
              560531450cbc Nick Watts
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