Steps to Reproduce:

1. Add a newly created user (with default application access groups on creation) to the Service Desk Customer role.
2. Configure Notification Scheme to make sure that this new user is part of the Issue Create event . Alternatively can also include Reporter to the event.
3. Create a new ticket and assign the Reporter role to the user (on creation).

Expected Results:

The user should receive a notification.

Actual Results:

The user doesn't receive the email notification on the created issue.

Workaround:

This seems to only affect Service Desk Customers specifically. If added into another role; the user will be able to receive the notification normally on issue create.