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  1. Jira Service Management Data Center
  2. JSDSERVER-1337

Notify Customer When Ticket Raised "On Behalf Of"

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When a service desk agent raises a ticket on behalf of a customer, the customer does not receive an email notification confirming the ticket was raised.

      They do receive an email notification if they raise the ticket themselves.

      It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.

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        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

          • Gathering Interest
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1250 Issue raised in behalf of SD Customers doesn't trigger Issue Create notification

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-1337 Notify Customer When Ticket Raised "On Behalf Of"

          • Closed
          mentioned in

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              Unassigned Unassigned
              560531450cbc Nick Watts
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              Dates

                Created:
                Updated:
                Resolved:

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