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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
When a service desk agent raises a ticket on behalf of a customer, the customer does not receive an email notification confirming the ticket was raised.
They do receive an email notification if they raise the ticket themselves.
It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.
- is duplicated by
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JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent
- Gathering Interest
- is related to
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JSDSERVER-1250 Issue raised in behalf of SD Customers doesn't trigger Issue Create notification
- Closed
- relates to
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JSDCLOUD-1337 Notify Customer When Ticket Raised "On Behalf Of"
- Closed
- mentioned in
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