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  1. Jira Service Management Data Center
  2. JSDSERVER-1337

Notify Customer When Ticket Raised "On Behalf Of"

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When a service desk agent raises a ticket on behalf of a customer, the customer does not receive an email notification confirming the ticket was raised.

      They do receive an email notification if they raise the ticket themselves.

      It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.

              Unassigned Unassigned
              560531450cbc Nick Watts
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                Updated:
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