Note: This is a break down of https://jira.atlassian.com/browse/JSDCLOUD-10516 to cover all possible fields we create on behalf of customers.

Custom fields impacted from Incident Management features:

• Affected Hardware
• Severity
• Pending Reason
• Source
• Product Categorization
• Operational Categorization
• Responders
• Affected Services
• Urgency
• Approver Groups

Issue Summary

This is reproducible on Data Center: no

Steps to Reproduce

1. Create a custom field called `Severity`
2. Create a new ITSM project

Expected Results

• There is only one `Severity` custom field OR the duplicate custom fields do not break automation: https://jira.atlassian.com/browse/AUTO-161

Actual Results

• There are duplicate `Severity` custom fields AND they break automation: https://jira.atlassian.com/browse/AUTO-161

Workaround

• Delete the personally created `Severity` field and keep the system created field.

NOTE: You can replace `Severity` field with any of the change fields at the top.