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  1. Jira Service Management Cloud
  2. JSDCLOUD-10516

Custom field ´Impact´ is mysteriously created

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    Description

      Issue Summary

      Customer reporting custom field ´Impact´ was created by him according to the audit log but claims he didn't create it.

      Steps to Reproduce

      Not been replicable but below are the steps that should reproduce it. However, a620038e6229 could confirm in this Slack thred he could already see 2 Impact fields in his instance.

      1. Go to a test site
      2. Enable JSM product
      3. Create a project ITSM-1, and the Impact field should be created.
      4. Create another JSM project ITSM-11 with the option Share settings with an existing project and choose ITSM-1 for it

      Expected Results

      The existing Impact field should be used

      Actual Results

      Another Impact field was created

      Workaround

      Remove the duplicate and assign the existing field manually.

       

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              Unassigned Unassigned
              7a86e8c7c70e Andreas Larson (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: