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  1. Jira Service Management Cloud
  2. JSDCLOUD-13028

Print list under Export in Jira search does not show Assets objects field values (in old and new view)

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      Issue Summary

      While filtering issues in Jira, when you select the Assets objects field as the column and go to Export -> Print list, no values of the Assets objects are displayed:

      Steps to Reproduce

      1. Go to Filters -> View all issues
      2. In the List View, select the Columns that are Assets objects field/s.
      3. Select Export -> Print list

      Expected Results

      Assets objects field with values should be displayed

      Actual Results

      There are no values for the field or in some cases, the field is represented as an internal key in format <WorkspaceID>:<ObjectKeyNumber>

      Workaround 1

      A potential workaround for this would be to create two text fields (ie. Building_print, Room_print) and add them to the Field configuration. 
      Then build an automation that will go over the issues and copy the object Labels from the Building/Room assets fields to our text fields. 

      Then in Issue Search, you add newly created text fields and remove the Assets custom fields and do the Export-Print list. 

      If you have some urgent tickets which should be printed now, I'd suggest to have the scheduled trigger (i.e. every 9999 weeks) with JQL search for needed tickets and then manually run the rule with "Run rule" button. 

      Now to make it more future proof you can have a similar automation rule with field value change trigger which will look into Room and Building fields and update the text fields accordingly. 

       

            90325da67d46 Mohamed Hassan
            3033da771e98 Ashutosh Sharma
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              Created:
              Updated: